Cancellations, Non-Refundable Booking Fees and No-Shows
Cancellations under the 48 hour bracket will incur a 10% charge of treatment for booking of appointment. A 50% charge will be incurred for any treatment that is cancelled with at least 24 hours notice. Cancellations within of 12 hours notice will incur a 100% charge.
We are fair and reasonable, understand that life happens. However, under any circumstance please give 48 – 72 hours of notice and no charge will incur when re arranging for another time. The Beauty Club Warwickshire pride ourselves being a fair and highly reputable private commercial beauty and nail salon with client service of excellence.
Any level of disagreement with our cancellation policy is not meant for slander on the internet, but a private discussion between yourself and the owner, not the internet.
Please let us know if you are going to be late for your appointment! We can usually allow for 5 minutes, however we may have clients after your appointment. If you are more than 15 minutes late, this will affect your treatment time heavily for the next client and we may need cancel your appointment and ask to rearrange for another date.
A patch test can be done at least 24 hours before your treatment for lashes, tint and waxing. It is always best to get a patch test done first with a consultation prior to treatment. We do not accept any resposibility for allergic reactions to any of the products that we use.
Do kindly advise us of any health conditions, allergies or injuries which could affect your treatment when making your appointment so this can be put on your new client form. The Beauty Club Warwickshire will adapt treatments wherever possible to suit the needs of your medical condition. However, if we feel a treatment may not be suitable for you then we will discuss this with you and offer safe alternatives.
Complaints and Feedback
Our main focus is for you to be happy and comfortable here at The Beauty Club Warwickshire. In order to do so we aim to deliver the highest standards in everything we do, and accept client feedback in a polite, orderly fashion. Client complaints are rare however, we take them very seriously and would prefer any complaint in a sensible telephone or email matter to process. We have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you have received, please tell the owner immediately before leaving the salon or as soon as possible after you have left the salon.
Refrain from from using social media and the internet to voice heated opinions! Anything attempted to be put on social media maybe used against you as evidence for slander and defamation as it is an offence.
Instead make an appointment with the owner and discuss the nature of your complaint in a sensible and calm manner to resolve any complaint within 8 weeks from date of first note of complaint or effectively sooner.
We will listen to your feedback and ask any necessary questions to understand your complaint. If you have already left the salon, please do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like.
If you have gone to another beauty and nail salon without any reconciliation from The Beauty Club Warwickshire after fixing any of your prior or current salon treatments, then your complaint will be invalid and will receive nothing.